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Co-op Legal Services using AI to rate workers’ phone calls to customers | Occurances

WorldThe Guardian2h ago

Co-op Legal Services using AI to rate workers’ phone calls to customers

Whistleblower says recording and analysis of all probate calls is ‘oppressive and dystopian The Co-op has become the latest employer to place workers under AI surveillance with an automated listening technology that rates every phone call some of them make to customers. In a system described as “oppressive and…

By Robert Booth UK technology editor

Read the full story at The Guardian

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